Frequently Asked Questions |
The duplicate inspection: Inspecting the finish on a car that has just arrived.
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Since the average age of most automobiles in
Massachusetts
is over 9 years old, few of the cars we purchase are from within the
state.
Most of our cars come from adjacent up-scale, high income areas of
surrounding New England states where owners often trade in their cars
every 1-3 years.
What is the "G" Criteria? We have several auto buyers, that are actively
looking for cars that meet our "G" criteria. Our auto buyers know the "G"
criteria means the car must be a one owner, late model car, in original
finish and tires. In addition, the car's overall
appearance must be consistent with a car that was well cared for and maintained.
Even the condition of the oil on the dipstick is an indicator of what the
car's past maintenance history was like.
What happens when the car gets to our dealership? The same day the car arrives at our dealership a duplicate inspection is made of the car's finish, and tires. Many of today's new cars have anti-theft labels on each body panel. These labels display the car's 17 digit serial number. If a car is damaged or repainted these labels are usually removed during the repaint. Since the labels self-destruct when removed they can never be reused. During the finish inspection we examine each anti-theft label to make sure it is present and matches the serial number of the car. If one or more of these labels is missing, the vehicles finish is inspected a third time with an additional technician present to provide a second opinion. If the conclusion of this third inspection reveals that the car has been damaged, the car is returned to the buyer since it does not meet the "G" criteria. Next, a CarFax Report is run on the vehicle to investigate the car's past history. Then the car is test driven for any abnormal conditions
like pulling, vibrating, excessive noise, etc. Upon return from the test
drive, all the accessories, down to every single light bulb, are checked
for operation. If an item is found that does not function correctly, the
car's repair order is noted accordingly and a technician corrects that
item in the service bay.
What happens in the Service Bay? Once the car is in the service bay, one
of the technicians will perform The
Giammalvo 157 Point Quality Assurance Inspection. When the inspection
is done, and any needed repairs are completed, the car is sent to the reconditioning
bay.
What happens in the Reconditioning Bay? In the reconditioning bay the car goes through
several steps. First the car is washed to clean the finish. Then the car
is buffed with orbital polishers. Next a fresh coat of wax is applied by
hand. The interior of the car is thoroughly vacuumed then cleaned with
shampoo. All plastic and vinyl surfaces are treated with protective coatings.
The trunk is cleaned and the spare tire, jack, and tool kit are inspected.
What happens in the Detail Bay? The car then goes to its final phase, the detail bay. On the detail bay the car is raised on a lift again and all the lower rocker panels and wheel opening moldings are cleaned of road tar with special cleaners. All the moldings, name plates and body panel openings are cleaned of excess wax with a detail brush. The tires are inspected, rotated and balanced. Any questionable tires are replaced. Any small chips in the cars finish are touched up with the factory color. The car is then finally placed on our lot for sale. All and all it's a lot of work, but then again,
this concentrated effort makes the difference between other dealer's cars
and a Giammalvo Car.
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