Giammalvo's' to Perform Free Multi-Point Vehicle
Inspections to Benefit Muscular Dystrophy.
And You Think You've Heard Everything
Questions of Life
Our E-mail Address: firstname.lastname@example.org
Our Phone Number Is 508-999-3213
Giammalvo's' to Perform
Multi-Point Vehicle Inspections to
Benefit Muscular Dystrophy.
This is a special addition of Giammalvo Quarterly in order to make consumers
aware of our participation in a special program to support the Muscular
Dystrophy Association. On Saturday, June 29, 1996, between 9:00 A.M. and
4:00 P.M., we will be participating in the automotive industry's first
national fund-raising effort to support the Muscular Dystrophy Association,
(MDA). We will be offering local motorists, a no-cost, multi-point vehicle
inspection, with all donations to go to MDA. We will be donating, our facility,
equipment, and technicians during the program. The participation of our
shop is part of an industry-wide mobilization focused on MDA and "Jerry's
Kids." Depending on what date in June shops pick, motorists from across
the country will be able to go to participating shops to receive free inspections
of fluid levels; belts; hoses; tire wear, pressure and condition; horn
operation and other items. Although there will be no fee for the service,
customers can make a donation at that time to MDA, for whatever amount
they consider appropriate. Later on in the year, during the Labor Day weekend
annual "Stars Across America" Telethon, Mitch Schneider will present Jerry
Lewis with a check which will total the amount of all the donations collected
during all the inspections in June. Mitch Schneider is co-owner of Schneider's
Automotive in Southern California and senior editor of the well known national
automotive trade publication, Motor Service Magazine. Mitch came up with
the original idea for the program. Please mark June 29 on your calendar!
Stop in on that day to have your vehicle inspected and at the same time
help donate to a great cause!
And You Think You've Heard Everything
(Reprinted from The New England
Observer, SOCAP newsletter February 1983.)
One of the reasons problems don't get solved is that too often we misunderstand
the true nature of the problem. Take the following true story-a favorite
at General Motors about a complaint received by Pontiac. The customer's
letter to the president of Pontiac is as follows: "This is the second
time I have written you, and I don't blame you for not answering me; because
what I have to say sounds kind of crazy. But its a fact that we have a
tradition in our family of ice cream for desert after dinner each night.
But the kind of ice cream varies. So, every night after we've eaten, the
whole family votes on which kind of ice cream we should have and I drive
down to the store to get it. It's also a fact that I recently purchased
a new Pontiac and since then, my trips to the store have created a problem.
You see, every time I buy vanilla ice cream, when I start back from the
store my car won't start. If I get any other kind of ice cream, the car
starts fine. I want you to know I'm serious about this question, no matter
how silly it sounds. What is there about a Pontiac that makes it not start
when I get vanilla ice cream, and easy to start whenever I get any other
kind?" The Pontiac president was understandably skeptical about the letter,
but sent an engineer to check it out anyway. The latter were surprised
to be greeted by a successful, obviously well-educated man in a fine neighborhood.
The engineer had arranged to meet the man just after dinner time, so the
two hopped into the car and drove to the ice cream store. It was vanilla
ice cream that night, and sure enough, after they came back to the car
it wouldn't start. The engineer returned for three more nights. The first
night the man got chocolate. The second night he got strawberry. The car
started. The third night he ordered vanilla. Again the car failed to start.
Now the engineer, being a logical man, refused to believe that this man's
car was allergic to ice cream. He arranged to continue his visits for as
long as it took to solve the problem and toward this end he began to take
notes: he jotted down all sorts of data; time of day, type of gas used,
time to drive back and fourth, etc. In a short time he had a clue; the
man took more time to buy any other flavor than vanilla. Why? The answer
was in the layout of the store. Vanilla, being the most popular flavor,
was in a separate case at the front of the store for quick pickup. All
the other flavors were kept in the back of the store at a different counter
where it took somewhat longer to find the flavor and get checked out.
Now the question for the engineer was why the car wouldn't start when it
took less time. Once TIME became the problem-not the ice cream-he quickly
came up with the answer: vapor lock. Vapor lock is a rare problem that
occurs when very hot Under-hood engine temperatures cause the gasoline
in the fuel lines to vaporize into a gaseous state. A car's engine cannot
start on gaseous vapor, only liquid fuel will burn. Once the Under-hood
temperatures cool down, the gas turns back into it's liquid form. It was
happening every night, but the extra time required to get to the other
flavors, allowed the engine to cool down in time for the gas to turn back
into a liquid. However, when choosing vanilla, the engine, was still too
hot for the vapor lock to dissipate.
Questions of Life
(Reprinted from, Blue Ribbon Magazine)
Why do you need a drivers license to buy liquor when you can't drink and
Why are there interstates in Hawaii?
Why are cigarettes sold at gas stations where smoking is prohibited?
If a 7-11 store is open 24 hours a day, 365 days a year, why are there
locks on the doors?
If nothing ever sticks to Teflon, how do they make Teflon stick to the
Why do we drive on parkways and park on driveways?
Why is it that when you transport something by car it's called shipment,
but when you transport something by ship it's called cargo?
Why don't sheep shrink when it rains but a wool sweater does?
If con is the opposite of pro, is Congress the opposite of progress?
As many of you may already know, we were shocked by the recent loss
of our beloved friend and co-worker, Lenny Sylvia. Lenny had been with
us for more than fifteen years and was admired by so many of us and our
customers. Lenny is best remembered by everyone as always giving his best
to solve any problem that came his way. Whether it was a customer stranded
with a broken car or one of the technicians needing assistance during a
repair operation, Lenny was always there to correct the situation. The
entire staff paid their last respects to Lenny at his wake and funeral
procession. Each of us will grieve over his loss for much time to come.
We are deeply saddened by the loss of our customer, Joe Cataldo. Joe
and his family are long time customers here at Giammalvo's. He will
We are also saddened by the passing of another long time customer, Gabe
Holmes Jr. Gabe, better known as "Skipper," was an instructor for the Coast
Guard Auxiliary. Gabe was Mark Giammalvo's instructor at the Coast Guard's
Seamanship Skills Classes. Mark recalls Gabe in class as: "One of the most
thorough and knowledgeable instructors I've ever had." He will be missed.
Thanks for your business.
Please drive safely.
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