What Our membership In ASA
Means To You
Service Association (ASA) is the largest not-for-profit trade association
of its kind serving approximately 14,000 businesses and more than 55,000
professionals from all segments of the automotive service industry. ASA's
mission is to enhance the automotive service profession through ongoing
technical and management education. ASA
provides members with access to benefits such as legislative updates, technical
information and assistance, and the most up-to-date environmental information.
strive to improve the image of the automotive service industry by committing
themselves to quality repairs and the best possible service at a fair price.
The consumer's complete satisfaction is the ultimate goal of an ASA business.
All members of ASA
must agree to uphold the ASA
Code of Ethics:
-- To perform high-quality repair service at a fair price and a just
-- To use only proven merchandise of high quality distributed by reputable
-- To employ the best skilled technicians obtainable.
-- To furnished an itemized invoice for fairly priced parts and services
which clearly identifies any used or remanufactured parts. Replaced parts
may be inspected upon request.
-- To have a sense of personal obligation to each individual customer.
-- To promote good will between the motorist and members of this association.
-- To recommend corrective and maintenance services, explaining to the
customer which of these are required to correct existing problems and which
are for preventative maintenance.
-- To offer the customer a price estimate for work to be performed.
-- To furnish or post copies of any warranties covering parts or services.
-- To obtain prior authorization for all work done, in writing or by
other means satisfactory to the customer.
-- To notify the customer if appointments or completion promises cannot
-- To maintain customer service records for one year or more.
-- To exercise reasonable care for the customer's property while in
our possession. -- To maintain a system for fair settlement of a customer's
-- To cooperate with established consumer complaint mediation activities.
-- To uphold the high standards of our profession and always seek to
correct any and all abuses within the automotive industry.
-- To uphold the integrity of all members of the Automotive