Technicians Meet Automotive Instructor Bob O'Connor.
Budgeting For Auto Repairs?
Used Oil...Did You Know?
Big Red Box.
Technicians Meet With General Motors Training Specialist-Robbi
Mark Giammalvo Receives Masters Degree
Customer Purchases Jeep As Birthday Gift.
How Hard Could It Be, To Order A Hubcap?
Is Your Windshield Hard To Defog?
Attention 1991 & 1992 Chrysler Owners...Recall
How fast is your car built?
Our E-mail Address: firstname.lastname@example.org
Our Phone Number Is 508-999-3213
Technicians Meet Automotive
Instructor Bob O'Connor.
This past November, our technicians met with a legend in the automotive
industry. Bob O'Connor is the most requested instructor nationwide,
by technicians associated with the Automotive Service Association. Bob
flew from his home state of Seattle, Washington to Rhode Island to teach
technicians his Technician Time Management 2 Day Seminar. Bob's seminar
reinforces the technician's abilities in time management to help reduce
invoiced labor charges to the customer, clear and concise repair order
writing, and techniques for helping customers describe vehicle complaints.
In addition, Glenn and Mark attended his Dealership Control Operations
Seminar. In this seminar Bob teaches shop managers how to offer more value
added services without increasing the cost to customers. Technicians
and shop owners from as far as Florida and California attended the seminar.
Budgeting For Auto Repairs?
We budget for gas, electric, mortgage, phone bills, etc. but do most
people budget for auto repairs? No. A separate budget for auto repairs
and maintenance is something no one wants to think about but everyone should
consider. No one wants to spend money on their car when a repair is needed,
be it new tires or a new transmission, but a simple budget can make the
experience much easier to cope with. Most often, when people come in for
repairs on their car, they're not exactly jumping up and down with joy
to see us. This is particularly true when the repair was unexpected. If
we were selling golf clubs or clothing it would be a happier experience.
But alas, we digress. Back to the subject at hand. Fifteen dollars a month
should be sufficient to cover most repair bills. A newer late model car
in good condition can go a long way before needing any major repairs, especially
if it is well maintained, that brings us to another possible budget. If
you don't want to pay for regular maintenance out of pocket, a budget of
twenty dollars per month should take care of it. This maintenance would
cover oil changes, tire rotations, tune-ups, alignments, transmission and
coolant flushes, all services required to maintain dependability. With
a simple budget plan such as this, motorists can be spared the anxiety
of worrying over repair costs, and over a longer period of time, any unspent
budget savings can be put toward the purchase of the next car.
Used Oil...Did You Know?
That the U.S. generates a total of 1.3 billion gallons of waste oil
each year, of which 800 million gallons are recycled and 50 million gallons
are disposed of improperly? That waste oil often contains lead, arsenic,
cadmium, chromium, or organic constituents that cause it to fail a Toxicity
Characteristic Leaching Procedure Test (TCLP) for the determination of
hazardous waste? That the Coast Guard estimates that sewage treatment plants
discharge twice as much oil into coastal waters as do tanker accidents
- 15 million gallons per year versus 7.5 million gallons from accidents?
That a gallon of used oil can contaminate a million gallons of fresh water
- a year's supply of water for 50 people? That 1 gallon of used oil used
as fuel contains about 140,000 Btu of energy? That re-refining used oil
takes only one-third the energy of refining crude oil to lubricating quality?
Big Red Box.
If you've been back in the service area lately, you may have noticed
a big red square box suspended from the rear ceiling of the garage.
This is our new waste oil furnace. A waste oil furnace is designed to burn
waste oil drained from car engines to create heat. The older waste oil
furnace that we had was not keeping us cozy enough on those bitter winter
afternoons especially after the winter we had last year. The new furnace
is larger and more efficient than the old one. In addition, you'll find
the new furnace much quieter than the old model. This helps us reduce the
noise levels for both customers and employees. Burning our waste
oil on sight allows us to remove our company from the liability of trucking
waste oil across the state to a collection center. This is very important
since MA. laws require the generator of waste oil (us) to be responsible
for spills and cleanup regardless of whose fault it was. In other words,
if we did not have a waste oil furnace we would have to have the waste
oil removed by truck. If the truck leaked in route to the collection center,
we would be responsible for all environmental clean-up costs regardless
of whose fault the leak was. In essence, everyone is removed from any liability
except us. The other benefits are, of course, a great supply of heat
and, due to the fact that we don't have the oil removed, we do not have
to charge for waste oil removal fees on customers repair orders.
Technicians Meet With General
Training Specialist-Robbi Glass.
This past December our entire service staff met with local GM trainer-Robbi
Glass. Mr. Glass teaches automotive technicians advanced training courses.
This month's course was focused on operation of our Laboratory Oscilloscope.
The Lab Scope is a tool we use to capture what is known as "wave forms"
of electrical circuits. The scope will draw a picture of the electrical
currents voltage and time-frame on a screen. This tool is helpful in finding
intermittent driveability problems we face so often on today's complex
Mark Giammalvo Receives
Masters Degree From ASE!
We are proud to announce that on December 31, 1996, the National Institute
of Automotive Service Excellence, (ASE), notified us that, Mark Giammalvo,
has now passed the experience and testing requirements for the status of
Master Automotive Technician. ASE tests automotive technicians
nationwide. Technicians that pass one or more tests are considered to be
an ASE Certified Technician, but only in the area in which they have passed.
They must also have at least 2 full years of hands-on automotive practice.
The requirement for ASE's Automotive Masters Degree is to have passed their
eight testing areas. The areas of testing are: Engine Repair, Engine Performance
and Driveability, Automatic Transmission, Manual Transmission, Heating
Ventilation and Air Conditioning, Steering and Suspension, Electrical and
Wiring, Brakes and Traction Control. In addition, the technician must prove
to ASE that they have been practicing in the field for a specified time.
Mark is now in his 14th year of automotive service. Since each test is
4 « hours long this means 36 hours of testing. Most technicians will
take 2 tests per day until they have completed the test group. Due to the
intensive changes in the automotive industry every year, he will also be
taking recertification tests annually in order to maintain his status as
Master. Mark has been taking many classes, mostly away from home, in order
to accomplish this goal. Hats off to Mark for a job well done!
As a side note; we believe we may be one of the only automotive repair
facilities in the local area to enjoy the status of having two Master Technicians
employed under the same roof, the other Master being Glenn Giammalvo.
At Giammalvo's we believe that knowledge is power. We also believe in encouraging
our staff to further their education. As a result, our other technicians
are also studying hard and working toward educational goals.
Customer Purchases Jeep
As Birthday Gift.
This December, Nabih Moujabber, owner of The Lebanese Kitchen, purchased
a 93 Jeep Grand Cherokee from us as a gift for his wife's birthday. Nabih
had the Jeep set up with balloons in our garage and even had a birthday
cake in the back with candles lit, as his wife, Nouhad, came into the shop.
Sam is shown here handing her the keys. Needless to say, she was pleasantly
How Hard Could It Be,
To Order A Hubcap?
Recently, one of our customers called and asked us to order two hubcaps
for their 1989 Volvo 240. The customer decided to opt for used hubcaps
since the new ones were about $73.00 each. When asking our used hub cap
vendor to send us two used hub caps for this model, they wanted to know
if the Volvo corporate logo on the hubcap was colored black or silver.
Since we were unaware of this at the time, we hung up with the vendor and
called the customer back. After asking the customer what the color of the
logo was, (in this case silver), we called our hub cap vendor again to
attempt to order the hub caps. Unfortunately, our vendor had only one used
hubcap for this car at the time and fortunately, it had a silver logo.
We told the vendor to ship the one hubcap. Now we called the customer back
again to explain our dilemma. The customer decided that they would take
the one used hub cap and also wanted us to order one new one from Volvo.
We called our Volvo parts supplier and ordered the new hubcap. When the
new hubcap arrived, we noticed that it had the black logo instead of the
silver logo. We then called our Volvo supplier to ask them for a hubcap
with the silver logo, this was their reply: "Volvo no longer manufactures
hubcaps with silver logos, in a case where the customers existing hubcaps
bear black logos, we have a special stick-on silver logo they can purchase
for $13.00." We kept the new hubcap and ordered the stick-on silver
logo. This is just a small example of how constant changes
in vehicle design, transform what would normally be a five minute problem,
into a two hour affair.
Is Your Windshield Hard To
A common complaint from customers this time of year is defogging the
windshield. The most common cause of a windshield being hard
to defog is when the recirculate/fresh air button is placed in the recirculate
position. Many cars are now equipped with this feature. On some cars it
is a button. On other cars it is a slide lever. It is critical, that this
button, or lever, is placed in the fresh air position when you are trying
to defog your windshield. This is especially important when it is raining
and on days of high humidity. In addition, it is also very helpful
to turn on the air conditioning. This also helps remove moisture from the
air and will help expedite the defogging process. Until recently, most
owners manuals omitted this critical information. Technically, defogging
means clearing moisture on the inside of the windshield. Defrosting is
the term used to explain melting away the frost on the outside of the windshield.
Naturally, it is best to scrape away the ice or frost with an ice scraper
first. When defrosting, you can use the same procedures as described above.
In addition, make sure the car is warmed up and the heat setting is set
to maximum heat.
Attention Chrysler Owners.
Chrysler has announced a recall on the following vehicles:
Safety Recall #708-Steering Wheel
1991-1992 Dodge Caravan, Grand
Caravan, Plymouth Voyager,
Grand Voyager and Chrysler
Town & Country Minivans
equipped with a driver's side air
1991-1992 Dodge Shadow &
Plymouth Sundance equipped with
a 4 cylinder engine and a manual
The recall states:
The steering wheel armature on the above listed vehicles, may crack
due to fatigue and separate from the center hub attachment to the steering
column. All vehicles must be inspected for armature cracks and all cracked
steering wheels must be replaced. An anti-separation plate must be installed
on all steering wheels without cracks to prevent separation if future armature
cracking occurs. We have received a great deal of phone calls regarding
this recall. If Chrysler believes that your vehicle is involved,
they will send you notification via mail. We do not have any more
information at our disposal to indicate if your vehicle will or will not
be involved in the recall. Thanks for your patience and understanding in
How fast is your car built?
Of all the automakers assembling vehicles in the U.S., Nissan was the
most productive last year, needing only 27 hours of labor to produce a
vehicle at its Smyrna, TN., assembly plant. That compares with 29 hours
for Toyota, 31 hours for Honda, 38 hours for Ford, 43 hours for Chrysler
and 46 hours for GM, according to the annual productivity study by Harbour
& Associates, an automotive research and manufacturing consulting firm
in Troy, MI. The annual survey has become the benchmark for industry success-or
lack of it. Since it took Nissan the fewest hours to build cars, Nissan
naturally had the lowest labor cost per vehicle at $1,176.
We were saddened by the loss of both long time customers, Ken Medeiros
and Helen Fonseca. The Medeiros and Fonseca families are long time
customers of Giammalvo's going back to the early 1960's when we first opened.
Our heartfelt prayers go out to both families.
Thank you for your business.
Please drive safely.
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